Frequently asked questions

What are digital products?


Digital products are products that are not physical/touchable and therefor can't be send trough mail. In our store Digital products can only be downloaded, so all downloadable products like, music (albums or singles) and pictures.




When will I receive my order?


Most of our products should arrive between 1 to 4 weeks. In rare cases delivery time can take up to 2 months.
A few examples of such cases could be:
- postal troubles.
- address issues. - due to shipping distance depending on where you live.




Can I get a refund?


Yes, but only on defaulthed physical products. Not on digital products.




How do I download my purchased digital products?


After payment you will get a link that will last for 30days where you can directly download your goods.




What are the donations for?


With the help of your donations I will be able to create new and inspiring content for you.




Is the content on the health and spirituality pages of your own words?


Yes, all advice and knowledge we post in the health and spirituality section, are our own lessons and findings simplified in our own words.




Do you have any educational background in health or wellness?


Yes, and acctualy we all do. These are part of our life lessons, that we all do consciounsly or unconsciously.




What kind of payments do you accept?


Currently we can accept payments through "credit/debit card and PayPal"




Can I share my digital download on instagram or facebook?


Yes, you are allowed and encouraged to share our work on social media but still they are for personal use only, and are not be used commercially/to make money. If you want to use them commercially please contact me.




What is the difference between personal and commercial use?


For personal use, the digital product may be used for anything you like, as long as you do not make money with it in any way. If you do want to put it up for download/make money of it/use it commercially, you can contact me and we can discus the details from there.




Which countries do you ship to?


- All products (except for CD's) are available for worldwide delivery. - We currently deliver CD'S to these places : Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Gibraltar, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Quatar, Romania, Saudi Arabia, Serbia, Singapore, Slovak, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City




How much is the shipping cost?


We use a standard shipping rate of $0.00 for all of our products.
So,... free shipping :)




Where is your business located?


We work and live in the beautiful country of Hungary.




What is your company's name?


Our compamy is called SOULFLAME Kereskedelmi Betéti Társaság or SoulflameBT. for short; or just Soulflame.





Shipping & Returns

Shipping Policy:

- Shipping Cost:

We offer free shipping on all of our products

CD's

-Shipping time:

CD'S will be shipped with Air Mail and the shipping transit duration can take between 1 to 4 weeks.

-We currently ship CD's to these places:

Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Gibraltar, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Quatar, Romania, Saudi Arabia, Serbia, Singapore, Slovak, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City

                                                                                        

Return & exchange policy:

Physical products:

If the order arrives damaged or if the product is defective, you can contact us to return it within 7 days of the delivery date. We will investigate and if relevant, will refund you for the damaged or defective items, or replace it at our discretion.

Digital products:

There is no refund for digital goods.

Track & Trace:

Please understand that we can't provide any tracking information at the moment.

Taxes:

Taxes are included in the price except for occasional import taxes depending on where you live.

Your privacy is important to us. It is SoulFlame.BT's policy to respect your privacy regarding any information we may collect from you across our website, http://tijsven.com.

We only ask for personal information when we truly need it to provide a service to you. We collect it with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 16 May 2019.

Store Policy

SoulFlame.BT Terms of Service

1. Terms

By accessing the website at http://tijsven.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on SoulFlame.BT's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on SoulFlame.BT's website;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by SoulFlame.BT at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

 

3. Disclaimer

  1. The materials on SoulFlame.BT's website are provided on an 'as is' basis. SoulFlame.BT makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

  2. Further, SoulFlame.BT does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

 

4. Limitations

In no event shall SoulFlame.BT or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on SoulFlame.BT's website, even if SoulFlame.BT or a SoulFlame.BT authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

5. Accuracy of materials

The materials appearing on SoulFlame.BT's website could include technical, typographical, or photographic errors. SoulFlame.BT does not warrant that any of the materials on its website are accurate, complete or current. SoulFlame.BT may make changes to the materials contained on its website at any time without notice. However SoulFlame.BT does not make any commitment to update the materials.

6. Links

SoulFlame.BT has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SoulFlame.BT of the site. Use of any such linked website is at the user's own risk.

 

7. Modifications

SoulFlame.BT may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

 

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Hungary and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

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